Case Status Tool

The status of most cases may be checked online, including: 

This provides the most up-to-date information available about your case status.

Case status tool

Privacy note: Personal information and details that you submitted about your case will not be displayed.

Air travel complaints: We continue to receive a high number of new cases. The wait time for an air travel complaint to be reviewed can be more than 18 months. We assure you that the wait time will not affect the outcome of your case review.