The status of most cases may be checked online, including:
Air travel complaints
Accessibility complaints
Rail and marine complaints
This provides the most up-to-date information available about your case status.
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Case status tool
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Personal information and details that you submitted about your case will not be displayed.
The Canadian Transportation Agency (CTA) continues to receive a high volume of air travel complaints. As a result it may take in excess of 24 months before your complaint can be reviewed. Once your complaint is ready to be assigned to a CTA resolution officer, you will get a start notice sent to the e-mail address you used to submit your complaint. After the start notice has been issued, the review of your complaint will be completed within 90 days.
