Case 24-13536

Your case has been received by the CTA and is in the queue for review

The CTA continues to receive a high number of air travel complaints and there will be a delay before your case can be processed.

  • You can find more information about the air travel complaint resolution process and requirements on the CTA’s website.
  • Once your case is ready to be reviewed you will receive an email invitation with instructions on how to register and use the CTA’s online eServices Portal. You must use the Portal to participate in the process.
  • Please do not resubmit the same complaint.

Air travel complaints resolution process

Step 1: Passenger form submitted and goes into the queue

Step 2: Complaint resolution Start Notice issued (day 0)

Step 3: Airline answer and passenger reply

Step 4: Eligibility review 

Step 5 optional: Informal resolution (mediation)

Step 6: Final decision (completed by day 90)