Air travel complaint decisions and orders

September 30, 2023 to June 30, 2026

This table lists the decisions and orders issued by the Canadian Transportation Agency for eligible air travel complaints as required by section 85.14 of the Canada Transportation Act. This list is updated quarterly. 

Note: Complaints that include multiple issues (for example a flight delay AND lost baggage) or multiple outcomes requested (such as compensation for inconvenience, refund and reimbursement of expenses), may have more than one order in a decision.

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Decisions and orders

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